Intitally this vendor was very reponsive and processed and shipped the order in a timely fashion. However, when the shipment arrived, many of the boxes had been destroyed due to the way they were packed. The color and positioning of the printing varied significanly among boxes. They also failed to print some of the artwork provided on all of the boxes. After they were contatactd we recieved a delayed reply appologizing for the problems. Then they just stopped responding.
Risposta del fornitore:
Dear, Sorry for the inconvenience caused. we inquired with the freight forwarding company and they replied that the container was inspected by customs. After inspection, it was not packed in our original way, resulting in some damage. Next time you make a reservation, let's give you a discount. Sorry again.
20 Mar 2025